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Vendor/Seller Terms


Latest Updated: 25/05/2018

This agreement is made  between the vendor/seller as applicant (an individual with proper document ID issued by any government agencies) or (a proprietor/partnership firm duly registered under the provisions of any government’s latest Companies Act) having his/her/its business/shop address/registered office and his/her/its particulars are as shown in the website registration form, duly authorized to enter into present agreement by himself / herself / partners / board of directors (hereinafter referred to as “the vendor/seller” which expression shall mean and include his/her/its successors in title, administrators and assigns) of the First Part on the date of signing up as a vendor/seller in  website

And to enter into present agreement (hereinafter referred to as “the operator”) of Second Part. The parties above referred are individually known as “the party”/ “the vendor/seller” / “the operator” as the case may be and collectively referred to as “the parties”;

WHEREAS the vendor/seller is engaged in the business of manufacturing/importing/distributing/marketing products that are to be listed in website;

AND WHEREAS the operator is the operator of e-commerce website by the name of wherein various products of different nature are marketed and sold using electronic medium more particularly through the e-commerce domain.

AND WHEREAS the parties hereto have after mutual discussions have come to an agreement that the products of the vendor/seller will be marketed by  website on its e-commerce store;

AND WHEREAS parties have agreed to reduce their terms as follows:


1  Commencement, Term, Renewal

1.1 The date of vendor/seller registration shall be the commencement date of this agreement and the agreement shall remain valid and binding for a period of one year initially (subject to compliance to’s terms and conditions and compliance to admin’s request through email/’s messaging given to vendors from time to time for the purpose of managing Imanika’s vendors/sellers) and can be renewed on mutually agreed terms at the time of renewal for such terms as the parties agree. All renewals of the agreement shall be express and in writing. No oral agreement shall be binding on either of the party. Vendor/seller who failed to renew the agreement or who is not active (not responding to admin’s email/message) for more than 3 months will be delisted and removed from the website after given 3 reminders.

2  Marketing Tools/Support, Products, Availability of products etc.

2.1 The vendor/seller will keep informed at all times the operator about the availability of the products in its inventory along with detailed specifications like size, colour, texture etc. etc. as may be required of the product. Order once placed on the website by the customer shall have to be honoured by the vendor/seller at all costs.

3  Fee/Commissions etc

3.1 The firm as such shall not charge any fee for providing webspace/display on website however for all such sales that are made/generated using the website a commission (Operator Commission) as described in Schedule A below shall be paid by the Vendor/Seller to the operator. The details of commissions to be paid by product category wise is specified in the product page . The schedule can be amended to modify any rate of commission in respect of any product. Any amendment to such schedule will be express. The said schedule is to be treated as part and parcel of the agreement.

3.2 It is expressly agreed by the parties hereto that the Firm shall debit the amount of money (minus the operator’s commission) from the remittance to vendor/seller once the order has been confirmed received from the end customer.

3.3 The parties will endeavor to perform reconciliation of accounts/orders every 90 days.

3.4 Vendor/seller can apply to be Imanika Store’s agents. Approved agent can sell Imanika Store’s products beside his own. For every successful sales made by the agent, entitle him to get a commission between 10-20% (based on prior approval received from Imanika’s admin via email on the agent request to sell Imanika Store’s products). Settlement period is stated in Schedule A below.

4  Order, Handling, Delivery etc.

4.1 Orders for the product shall be received using the website and shall be forwarded to the vendor/seller by the operator via email/Telephone/Fax/Courier.

4.2 The vendor/seller shall upon receipt of the order from the operator immediately arrange to deliver the products to the designated address as early as possible but no later then the date specified by vendor/seller in the Shipping Form. In case the vendor/seller fails to dispatch the product within the aforesaid time, it has to return the amount received back to the operator forthwith. No delay in returning the amount is permissible and any delay caused shall be considered as breach of the agreement and be one of the cause for termination of agreement. The vendor/seller shall provide to the operator the consignment number, details of courier/shipment agency immediately followed by proof of delivery.

4.3 The vendor/seller shall ensure that the products dispatched are of the specifications ordered and there is no variation whatsoever. The necessary guarantee/warranty shall be provided by the vendor/seller to the customer.

4.4 The vendor/seller agrees to replace the defective products supplied to the customer at its own cost and shall not hold the operator responsible in any manner whatsoever.

4.5 The operator may, at its discretion arrange to lift the defective products from the customer however the vendor/seller will still be liable to replace the defective product. Any charges incurred by the operator for lifting and forwarding such defective goods shall be on account of the vendor/seller. The vendor/seller shall make good such charges to the operator upon receipt of invoice/debit note. No request for any adjustment from future payables to the vendor/seller from the operator will be made however, the operator is at its liberty to deduct such amount from future payables of fresh Orders. Such deductions shall not be treated as practice and/or precedent. For avoidance of doubts it is clarified that defective would mean and include but is not limited to wrong product, damaged product, mis sized product and any other shortcoming which the customer may point out. The vendor/seller hereby authorizes the operator to entertain all claims of return of the Product in the mutual interest of the vendor/seller as well as the Customer.

5  Covenants of Vendor/Seller

The vendor/seller hereby covenants with the operator as under :

5.1 To deliver the product of the Ordered specifications/description only including quantity and quality prescribed in the Order and there should be no instance of wrong item being delivered and/or quality issue and/or issue of Non delivery. Further, the vendor/seller shall maintain adequate stock/inventory of the items at all times. In case the vendor/seller is running out of supplies or is likely not to fulfill the Order received by the operator, it shall intimate to the operator at least 48 hours (2 days) in advance so that notice of OUT OF STOCK for the product can be placed on the website.

5.2 Not to send any kind of promotion material or any such material, which is, derogatory to and/or adverse to the interests financial or otherwise of the operator, to the customer either along with the products supplied or in any manner whatsoever.

5.3 Not to do any act/deal in a thing / products/goods/services which are either banned/prohibited by law or violates any of the intellectual property right of any party in respect of such product.

5.4 The vendor/seller declares that it has all rights and authorisations in respect of intellectual property rights of third parties and is authorised to sale/provide/licence such products to the customer. The copy of such authorization shall be provided on demand without failure and/or protest.

5.5 The vendor/seller agrees to indemnify and keep indemnified the operator from all claims/losses (including advocate fee for defending/prosecuting any case) that may arise against the operator due to acts/omission on the part of the vendor/seller.

5.6 To provide to the operator, for the purpose of the creation/display on website of the operator, the product description, images, disclaimer, delivery time lines, price and such other details for the products to be displayed and offered for sale.

5.7 To ensure and not to provide any description/image/text/graphic which is unlawful, illegal, intimidating, obnoxious, objectionable, obscene, vulgar, opposed to public policy, prohibited by law or morality or is in violation of intellectual property rights including but not limited to Trademark and copyright of any third party or of inaccurate, false, incorrect, misleading description or is surrogatory in nature. Further it will forward the product description and image only for the product which is offered for sale through the website of the operator. The vendor/seller agrees that in case there is violation of this covenant, it shall do and cause to be done all such acts as are necessary to prevent disrepute being caused to the operator.

5.8 To provide full, correct, accurate and true description of the product so as to enable the customers to make an informed decision. The vendor/seller agrees not to provide any such description/information regarding the product which amounts to misrepresentation to the customer.

5.9 To be solely responsible for the quality, quantity, merchantability, guarantee, warranties in respect of the products offered for sale through portal of the operator.

5.10 At all times have access to the Internet and its email account to check the status of approved orders and will ensure prompt deliveries within the time frame mentioned herein before in the agreement.

5.11 Provide information about the Order Status including Airway Bill Number on a daily basis.

5.12 To raise an invoice as well as receipt of payment in the name of Customer for an amount equivalent to the amount displayed as RM on the online store to the customer and paid by/charged to the customer.

5.13 Not to offer any Products for Sale on the Online Store, which are prohibited for sale, dangerous, against the public policy, banned, unlawful, illegal or prohibited under the Indian laws.

5.14 To provide satisfactory proof about the ownership/licences of all the legal rights in the Products that are offered for sale on the Online Store as and when demanded by the operator.

5.15 To pass on the legal title, rights and ownership in the Products sold to the Customer.

5.16 To be solely responsible for any dispute that may be raised by the customer relating to the goods, merchandise and services provided by the vendor/seller. No claim of whatsoever nature will be raised on the operator.

5.17 The vendor/seller shall at all time during the pendency of this agreement endeavour to protect and promote the interests of the operator and ensure that third parties rights including intellectual property rights are not infringed.

5.18 The vendor/seller shall at all times be responsible for compliance of all applicable laws and regulations including but not limited to Intellectual Property Rights, Local Sales Tax, Central Sales Tax, Service tax, Value added tax, Standards of Weights & Measures legislation, Sale of Goods Act, Excise and Import duties, Drugs and Cosmetics Act, Drugs and Remedial Magic Act, Code of Advertising Ethics, etc.

5.19 To provide to the operator copies of any document required by the operator for the purposes of performance of its obligations under this agreement within 48 hours of getting a written notice from the operator.

5.20 To seek advance written approval from the operator, prior to release of any promotion/advertisement material, in so far as the same relates to services offered pursuant to the terms of this Agreement.

6  Warranties, Representations and Undertakings of the Vendor/Seller

The vendor/seller warrants and represents that

6.1 The signatory to the present agreement is having the right and full authority to enter into this Agreement with the operator and the agreement so executed is binding in nature.

6.2 All obligations narrated under this Agreement are legal, valid, binding and enforceable in law against vendor/seller.

6.3 There are no proceedings pending against the vendor/seller, which may have a material adverse effect on its ability to perform and meet the obligations under this Agreement;

6.4 That it is an authorized business establishment and hold all the requisite permissions, authorities, approvals and sanctions to conduct its business and to enter into present agreement with the operator.

6.5 It shall, at all times ensure compliance with all the requirements applicable to its business and for the purposes of this agreement including but not limited to Intellectual Property Rights, Sales Tax, Central Sales Tax, Service tax, Standards of Weights & Measures legislation, Sale of Goods Act, Value added tax, Excise and Import duties, etc. It further declares and confirm that it has paid and shall continue to discharge all its obligations towards statutory authorities.

6.6 That it has adequate rights under relevant laws including but not limited to various Intellectual Property Legislation(s) to enter into this Agreement with the operator and perform the obligations contained herein and that it has not violated/ infringed any intellectual property rights of any third party.

6.7 It shall maintain details of all transaction and mark as complete / incomplete as the case may be and shall provide the same to the operator upon demand.

7 Rights of Firm:

7.1 Vendor/seller agrees and acknowledges that the operator, at all times during the continuance of this Agreement, shall have the right to remove/block/delete any text, graphic, image(s) uploaded on the online store by the vendor/agent/seller without any prior intimation to vendor/seller in the event the said text, image, graphic is found to be in violation of law, breach of any of the terms of this Agreement, terms and conditions of website. In such an event, the operator reserve the right to forthwith remove/close the online store of the vendor/seller without any prior intimation or liability to the vendor/seller.

7.2 Appropriate disclaimers and terms of use on  Shopping portal shall be placed by the operator.

7.3 At any time if the operator believes that the services are being utilized by the vendor/seller or its Customer in contravention of the terms and provisions of this Agreement, Terms and conditions of use of Shopping, the operator shall have the right either at its sole discretion or upon the receipt of a request from the legal / statutory authorities or a court order to discontinue/terminate the said service(s) to Customer or the End user as the case may be, forthwith remove/block/close the online store of the vendor/seller and furnish such details about the vendor/seller and/or its customers upon a request received from the Legal/ Statutory Authorities or under a Court order. 

8 Indemnity

8.1 The vendor/seller indemnifies and shall hold indemnified the operator, its partners, officers, employees, representatives, agents from and against all losses, damages, claims, suits, legal proceedings and otherwise howsoever arising from or in connection with any claim including but not limited to claim for any infringement of any intellectual property rights or any other rights of any third party or of law, concerning quality, quantity and any claim in relation to the vendor’s/seller’s product, the breach of any of the vendor’s/seller’s warranties, representations or undertakings or in relation to the non-fulfillment of any of its obligations under this Agreement or arising out of the vendor/seller infringing any applicable laws, regulations including but not limited to Intellectual Property Rights, Local Sales Tax, Central Sales Tax, Service tax, Value Added tax, The Standards of Weights & Measures legislation, Excise and Import duties, etc . For the purpose of this clause reference to the operator shall also include the Mobile Operators and such other agencies through whom the operator shall make the Online Store available to the Customers.

8.2 This article shall survive the termination or expiration of this Agreement. 

9 Limitation of Liability

9.1 The operator on the basis of representation by the vendor/seller is marketing the products of the vendor/seller on the shopping portal to enable vendor/seller to offer the its products for sale through the said online shopping portal. This representation is the essence of the Contract. It is expressly agreed by the vendor/seller that the operator shall under no circumstances be liable or responsible for any loss, injury or damage to the vendor/seller, customer or any other party whomsoever, arising on account of any transaction under this Agreement or as a result of the Products being in any way damaged, defective, in unfit condition, infringing/ violating any laws/ regulations/ intellectual property rights of any third party. The vendor/seller agrees and acknowledges that it shall be solely liable for any claims, damages, allegation arising out of the Products offered for sale through online shopping portal  (including but not limited to quality, quantity, price, merchantability, use for a particular purpose, or any other related claim) and shall hold the operator harmless and indemnified against all such claims and damages. Further the operator shall not be liable for any claims, damages arising out of any negligence, misconduct or misrepresentation by the vendor/seller or any of its representatives.

9.2 The operator under no circumstances will be liable to the vendor/seller for loss and/or anticipated loss of profits, or for any direct or indirect, incidental, consequential, special or exemplary damages arising from the subject matter of this Agreement, regardless of the type of claim and even if the vendor/seller has been advised of the possibility of such damages, such as, but not limited to loss of revenue or anticipated profits or loss business, unless such loss or damages is proven by the vendor/seller to have been deliberately caused by the operator. 

10 Termination and effects of Termination

10.1 This Agreement may be terminated by the operator forthwith in the event

10.1.1 Vendor/seller fails to make payment of the sum demanded  after it has been served a 48 hours written notice;

10.1.2 Vendor/seller commits a material breach of any representation, obligations, covenant, warranty or term of this agreement and the same is not cured within 30 days after written notice given by the operator.

10.1.3 If a Petition for insolvency is filed against the vendor/seller.

10.1.4 If the vendor/seller is in infringement of the third party rights including intellectual property rights.

10.1.5 If the Store created by the vendor/seller has no product to sell or the vendor/seller is not active for more than 90 days.

10.2. This agreement may be terminated without reason by either party after serving upon the other, a written notice of 30 days. The agreement shall stand terminated after expiry of such period.

10.3 Effect of Termination:

10.3.1 In the event of termination/expiry of this Agreement, the operator shall remove the Links and shall discontinue display of the Products on online shopping portal  with immediate effect.

10.3.2 Firm shall not be liable for any loss or damages (direct, indirect or inconsequential) incurred by the vendor/seller by virtue of termination of this agreement.

10.3.3 During the period under notice both the parties shall be bound to perform its obligations incurred under this agreement and this sub-clause shall survive the termination of this agreement.

11  Jurisdiction, governing law and ex-parte Orders

11.1 This agreement is subject to exclusive jurisdiction of competent Courts of law in Malaysia only.

11.2 The laws of Malaysia, as are in force, shall be applicable to present agreement.

11.3 The operator is entitled to obtain ex-parte ad- interim injunction orders restraining the vendor/seller to prevent any loss/anticipated loss either in material terms or in terms of intellectual property or causing damage/loss/harm to reputation/goodwill of the operator by the vendor/seller, its representatives, associates or assigns. 

12  Notices

12.1 All notices and other communication under this Agreement shall be in writing, in English language and shall be caused to be delivered by hand or sent by telex, fax, email or courier in each case to the addresses as set out at the beginning of this Agreement.

13  Intellectual Property Rights

13.1 The vendor/seller expressly authorises the operator to use its trade marks/copy rights/ designs /logos and other intellectual property owned and/or licensed by it for the purpose of reproduction on the website and at such other places as the operator may deem necessary. It is expressly agreed and clarified that, except as specified agreed in this Agreement, each party shall retain all right, title and interest in their respective trademarks and logos and that nothing contained in this Agreement, nor the use of the trademark / logos on the publicity, advertising, promotional or other material in relation to the services shall be construed as giving to any party any right, title or interest of any nature whatsoever to any of the other party’s trademarks and / or logos.

14 Entire Agreement

14.1 This Agreement embodies the entire agreement and understanding of the parties and supersedes any and all other prior and contemporaneous agreements, correspondence, arrangements and understandings (whether written or oral) between the parties with respect to its subject matter.

15 Assignment

15.1 Neither this Agreement nor any part of it is assignable, transferable, sub-licensable, sub-contractable or conveyable by vendor/seller, either by operation of law or otherwise, without the express, prior, written consent of the operator signed by an authorized representative of such party. The operator is at liberty to refuse such consent.

16 Confidentiality:

16.1 The contents of the agreement and any information passed on by the operator to the vendor/seller is highly confidential in nature and the vendor/seller agrees and undertakes to maintain the confidentiality of the information and user/customer data disclosed, generated or made available to vendor/seller under this Agreement. The said information shall not be used by the vendor/seller or its agents, servants, representatives or any person acting through or claiming through the vendor/seller for any purpose other than for the performance of its obligations under this Agreement. The vendor/seller agrees that the unauthorized disclosure or use of such information would cause irreparable harm and significant injury, the degree of which may be difficult to ascertain. Accordingly, vendor/seller agrees that the operator shall have the right to obtain an immediate injunction from any court of law ensuing breach of this Agreement and/or disclosure of the Confidential Information. The operator shall also have the right to pursue any other rights or remedies available at law or equity for such a breach.

17 Relationship of Parties.

17.1 Nothing in this Agreement will be construed as creating a relationship of partnership, joint venture, agency or employment between the parties. The operator shall not be responsible for the acts or omissions of the vendor/seller and vendor/seller shall not represent the operator, neither has, any power or authority to speak for, represent, bind or assume any obligation on behalf of the operator.

18 Waiver and Amendment

18.1 No waiver of any breach of any provision of this Agreement constitutes a waiver of any prior, concurrent or subsequent breach of the same or any other provisions, and will not be effective unless made in writing and signed by an authorised representative of the waiving party.

18.2 Except as expressly set out in this Agreement, no amendment is binding on the parties unless it is in writing and signed by a duly authorized representative of each of the parties.

19 Force Majeure

19.1 Neither party shall be responsible or liable for any delay or failure to perform its obligations (other than an obligation to make payment) under this Agreement due to unforeseen circumstances or any event which is beyond that party’s reasonable control and without its fault or negligence, but not limited to, acts of God, war, riots, embargoes, strikes, lockouts, acts of any Government authority, delays in obtaining licenses or rejection of applications under the Statutes, failure of telephone connections or power failure, fire or floods.


Valid from: January 2018 – December 2018

1) Monthly Store Fee Free
2) Product Listing Fee Free
3) Product Listing Limit Unlimited
4) Payment Gateway Fee Included in Operator Commission
5) Operator Commission Additive Products (10%)
Art/Antique (5%)
Baby/Kids/Toys (6%)
Beauty (6%)
Device Accessories (30%)
Drink Products (10%)
Book, Muzic, VHS, DVD (13%)
Commercial/Industrial Supplies (13%)
Car, Motorbike (13%)
Camera (5%)
Computer (6%)
Computer Accessories (10%)
Consumer Electronics (6%)
Cycling (8%)
DIY, Tools (10%)
Education Supplies (13%)
Electronics Accessories (10%)
Fashion & Accessories (8%)
Flow Control & Filtration (10%)
Fluid Transfer (10%)
Food Service (13%)
Grocery (13%)
Home Appliances (6%)
Home & Living (8-18%)
Health (8-18%)
Ind. Electrical Supplies (10%)
Ind. Tools & Instruments (10%)
Jewellary (18%)
Large Appliances (6%)
Media, Game & Muzic (8-18%)
Material Handling (10%)
Metal Working (10%)
Muzical Instr & DJ (10%)
Office & Work Eqpt (8-18%)
Phone (5%)
Software (13%)
Sports & Outdoors (13%)
Travel, Luggage & Bag (13-18%)
Tyres (8%)
Video Games (13%)
Video Game Consoles (7%)
Watches (13%)
Booking Services (Accommodation, catering, restaurant, etc.) & Everything else (13%)
6) Settlement Period Within 14 days after delivery accepted
& upon withdrawal request approved
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